Refund and return policy
Welcome to DMTvapeonline – We place great importance on your satisfaction with every purchase. Should a return be necessary, our customer service is always available to assist you.
return process
To initiate a return, please contact our customer service at:
info@DMTvapeonline.com
Please include the following information:
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Order number
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Full name
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Address
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Phone number
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Exact reason for return
Once your request has been approved, you will receive clear instructions on how to return the package. Once the return has been received and processed, Refund, Credit or a Replacement shipping, depending on the case.
Problems with your order
We understand that problems can occasionally arise. We'll help you quickly in the following cases:
Damaged or missing items
If your order was delivered damaged or incomplete, please send us a Photo of the affected article by email.
Once your request has been verified, compensation will be initiated immediately.
Incorrectly delivered items
If you have received an incorrect item, please send us:
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A Photo of the delivery note
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A Photo of the received item
After inspection, you may keep the incorrect item. We will then provide appropriate compensation.
Compensation options
For the above cases we offer the following solutions:
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Full refund of the item or order value
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Credit of the value of the goods in the form of bonus points to your customer account
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Shipping a replacement item for FEDEX or GLS
Please indicate in your email, which option They prefer.
Return deadline
Returns and refunds are only within 30 days from the date of purchase. After this period, no further claims can be made.
exceptions
Please note the following exclusions:
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Reduced items (Sale) are excluded from exchange and refund.
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We assume no responsibility for orders with incorrect address or payment informationPlease check your details carefully before completing your order.
If you notice an error before your order has been shipped, contact us immediately by email so we can help.