FAQ
General Information
Delivery delay – what now?
We make every effort to deliver your order quickly and reliably. However, in isolated cases, delays may occur, which unfortunately are beyond our control.
After your order has been shipped, you will receive a tracking number that you can use to track the status of your package at any time.
If you still have questions or your delivery is delayed, please contact us with your order number. Our support team will be happy to assist you.
Can I order if I am under 18?
No. Access to DMTVapesOnline and ordering our products is only permitted to persons 18 years of age and older.
By visiting our website, registering or placing an order, you confirm that you are of legal age.
Age verification may be performed by the delivery person upon delivery. Orders from minors will not be processed.
Do you also ship internationally?
Yes, we ship worldwide.
If you have not received your package within 7 days of the shipping date (not the order date), please contact us with your order number. We will then resend your order free of charge. Thank you for your understanding and patience.
Do the photos correspond to the actual products?
Yes. You will receive exactly the product shown on our website.
Minor variations in shape or design are possible, but do not affect the quality or content of the product.
What is the best way to contact you?
Please check our FAQ page first – many questions are already answered there in detail.
If you can't find what you're looking for there, you can always reach us via the contact page. Our support team will be happy to help.
Payment
How can I pay?
To protect your privacy, we only offer payments via cryptocurrency (BTC, USDT and LTC).
Is the choice of crypto broker important?
You can every broker where you have an account. We're using Bitpanda as an example only; ultimately, the choice depends on your personal preferences, such as fee structure or user-friendliness.
Why are no payments via iDEAL, Bancontact or credit card accepted?
As mentioned above, for privacy reasons we do not accept direct bank or credit card payments.
To ensure maximum anonymity for both parties, we only accept payments via cryptocurrency, Bitcoin (BTC), Litecoin (LTC) or USDT.
I paid, but my order was not processed or canceled.
Please first check if the payment has actually been sent from your wallet or broker account and no longer in the status "pending" at a hunt.
If the payment is no longer outstanding, please check whether you have full amount including transaction fee have transferred.
Some brokers, such as Binance, deduct the transaction fee from the transfer amount. If you only sent the exact order amount, this is likely the problem.
In this case, please contact us and provide your order number so that we can manually adjust and process your order.
How long do I have to pay?
After completing the order and clicking on “Checkout” you have a maximum of 2 hours timeto complete your payment.
If payment is received later, please contact us immediately.
Will I receive a confirmation after payment?
As soon as we receive your full payment, you will receive immediately a confirmation email to the address you provided.
Delivery
How is my order packed?
Your order will safe in three protective layers packaged and in a neutral envelope or letterbox-friendly package sent – without a visible logo or indication of the contents.
On request we also deliver discreetly to Parcel stations or lockers.
Which shipping service provider is used for shipping?
We work with reliable shipping partnersto ensure fast and discreet delivery.
The exact selection of the shipping service provider depends on the shipping option and delivery address in the Ordering Process.
How much is the shipping?
Shipping costs depend on the desired shipping service and the delivery country.
You can see all available options and the corresponding prices directly on the Checkout page before completing your order.
Is there free shipping?
Yes, for orders over We deliver free of charge for orders over 300 €.
The discount is automatically applied in the shopping cart – no coupon code is required.
When will my order be shipped?
Orders placed by Monday to Saturday before 15:00 p.m. will be on the same working day sent.
Is your order after 15:00 p.m. the shipment will be next business day.
After dispatch you will receive a Shipping confirmation by email.
No shipping takes place on Sundays and public holidays.
Can I track my package?
Yes. All shipments are sent with a Tracking code which allows you to track your package at any time and see the exact delivery time.
What happens if my package is not delivered?
If your shipment no update in the tracking system for more than 3 days we ask you to contact us via the Contact form to inform.
Please be sure to provide your Order number so that we can check the process as quickly as possible and provide assistance if necessary.